If it has been quite a while since you last had a good look at the setup of your company’s communication infrastructure, many members of your team could be feeling as though they have been left in the lurch.
In one 2019 study highlighted by Training, 63% of employees had become so dissatisfied with company communication that they were willing to quit.
It could therefore bode well for your own company’s employee retention if you implement what is known as a Unified Communications (UC) solution.
UC incorporates a range of corporate communication channels
Indeed, that’s where the ‘unified’ part of Unified Communications comes from. For a start, just consider Gamma-provided Unified Communications solutions, which can each weave voice calling, video calling, messaging, and file sharing functions into a single interface.
Through turning to Gamma in particular for your UC needs, you would also be able to take up a future-proof offering that allows you to add new features to the platform later down the line.
UC can be accessed from anywhere
Key to the beauty of a UC system is that it can be accessed just as easily on desktop and laptop computers as it can on mobile devices like smartphones and tablets.
So, even if one of your employees needs to temporarily leave the office, such as for a business trip, they can still continue using UC seamlessly while on their travels. The same system would also be within easy reach for those employees of yours who are working from home.
UC can make office-based and remote workers feel better connected
This is because, no matter where those people happen to be working, they will still be able to communicate with each other through all the same UC tools.
Through using videoconferencing to interact with each other, these workers would even get to see each other’s faces. It is certainly telling that, as revealed by UC Today, 89% of employees have reported feeling better connected to their work colleagues as a result of using video.
Employees can communicate more quickly
Naturally, nobody wants to send an enquiry to an employee and then be left waiting for many minutes or potentially even hours for a response — whether the person responsible for that enquiry is another employee or a customer or client.
Fortunately, when your workers have a UC system at their disposal, they will be able to closely track all the included channels at once, rapidly switch between them, and — for both those reasons — position themselves to act on enquiries shortly after they arrive.
UC can facilitate easier collaboration
When your company has just one multifaceted communication platform ready for any and all the employees at the business to use, collaborative efforts can be channelled through this platform.
For example, while it might previously have been tricky for members of your office-based team to work directly with remote staffers, a UC system can significantly lower this hurdle.
This situation, in turn, can foster flourishing productivity amongst your workforce — however geographically scattered it might be.
