Do you want to know everything about VoIP and how it can help you in your business? If yes, then you have landed on the right page.
VoIP solutions get needed by teams collaborating and video conferencing with one another with UC (unified communications). Mostly your business ITSP (Internet Telephony Service Provider) should have VoIP solutions with UC and many other rich productivity features.
In this guide regarding VoIP for business, we discuss what VoIP is why now, why Comms need VoIP, and the benefits it provides for businesses.
What Is VoIP?
Voice over Internet Protocol or VoIP is a telephony system used to transfer data using the internet. ISDN and PSTN have gotten replaced by VoIP.
PSTN or Public Switch Telephone Network is actually analog, and it worked digitally with the help of a circuit-switched telephone network and Integrated Services Digital Network. No matter, as it’s due to get eliminated by 2025.
There are a few options for VoIP, whether it’s on-premises or cloud-based PBX (Private Branch Exchange). However, the favoured solution is using hosted VoIP service, and it’s also could-based.
Your business will need either a VoIP phone or access to it using a mobile device, computer, etc.
It has been a digital transformation project for communication providers and businesses for many years to come due to the shifting to VoIP. You might already know that digital transformation within a business is continuous and enhances productivity while reducing costs.
Businesses are now choosing public over private cloud-based apps and systems.
For example, it is much easier to contact the support team of a business using their social media profile rather than sending an email or making a call to them.
Why VoIP now?
Time is running out, and businesses know that. Many countries from 2025 will switch off ISDN and PSTN.
Moreover, for Unified Communications, VoIP gets required. At first, VoIP was for voice calls, but now, it transmits data for text, voice, and multimedia, including images, text, and videos.
VoIP got created in 1995 and is not a developing technology. However, VoIP is now vital for businesses because it provides UC and teams collaboration platforms.
At first, Skype was on the top as it attracted many users in the early 2000s and became widespread in 2005 when video conferencing got added. There were no competitors then, as there are now like Zoom.
Hosted VoIP
The emerging developments in SIPs (Sessions Initiation Protocols) that is the comms protocol for VoIP and SIP Trunking increased hosted VoIP services and motivated developers to make more collaboration tools.
Why Do Comms Platforms Need VoIP?
Multiple internet connections get provided by VoIP simultaneously. The main reason for the increase in internet connections is remote working.
Remote working means working from anywhere that has a workstation consisting of a desktop, laptop, smartphone, and tablet. All devices will have to connect to the internet. Internet connections have become a vital thing for many smart appliances like TVs, Smartwatches, speakers, etc. Businesses can have thousands of connections, and households can have up to 50 internet connections.
Unified Communications
According to Wikipedia, Unified Communications (UC) can take on many communication forms, including voice, text, and video, using various services like email, video conferencing, and instant messaging.
Moreover, UC is not an individual product. However, it does give an individual user interface that can access various products. Unified Communications gets required in a business, and that requires VoIP. Therefore when choosing an ITSP VoIP solution with UC features, should include:
- Team Collaboration
- Instant Messaging
- Video Conferencing
- Company Directory
- Company directory
VoIP Benefits For Business
There is no other way but to turn to VoIP. A business will do so when they come to know many benefits it provides, including:
- Inexpensive – Much cheaper than the before telephony systems
- Reliable- In fact, more reliable than ISDN and PSTN
- Provides Clear Transmission- like does not require you to turn the volume high to understand words of the other person
- Scalable
- Feature-rich
- Secure use with VPNs
- It has a global reach from one system
Conclusion
Many countries around the world are turning away from ISDNs and PSTNs. Moreover, they are learning the way to thrive and move forward in a business is VoIP. Your business will face many advantages once they turn to VoIP, like reliability and clear transmission. Also, VoIP is a cheaper and more developing productivity with many UC features for business providers. You can always start with what you require and scale to the size your business requires to grow.